Understanding Telvoip Billing, Invoices, and Payments
The Telvoip Billing Center provides a centralized location for managing subscriptions, purchasing usage-based services, monitoring account balances, reviewing invoices, and settling payments.
The Telvoip Billing Center provides a centralized location for managing subscriptions, purchasing usage-based services, monitoring account balances, reviewing invoices, and settling payments.
Billing Overview
The Billing Center serves as the financial management hub for your Telvoip account. From this section, administrators can: View active subscription plans Monitor account status Purchase additional call minutes Enable and manage AI Analysis credits Manage DID number billing Review invoices and payment history Track outstanding balances Settle pending invoices Monitor plan renewal dates Maintaining an active and fully paid account ensures uninterrupted access to Telvoip services.
Understanding Your Subscription Plan
Your subscription plan determines the core features, user limits, and services available to your organization.
The Current Plan section displays important account information, including:
The Current Plan section displays important account information, including:
Plan Name: The subscription package currently assigned to your account.
Example:
Professional Plan
Professional Plan
Plan Status: Displays whether the subscription is currently active. An active status indicates that your account has access to all subscribed services.
Plan Status: Displays whether the subscription is currently active. An active status indicates that your account has access to all subscribed services.
Billing Amount: Displays the recurring subscription fee associated with your plan.
Billing Amount: Displays the recurring subscription fee associated with your plan.
Example: Ksh 0.00 · Billed Monthly
The amount displayed may vary depending on your subscription package and negotiated pricing.
Renewal Date: Indicates when the subscription will renew.
Renewal Date: Indicates when the subscription will renew.
Example: Renews: 11/1/2028
Administrators should review renewal dates regularly to avoid unexpected interruptions.
User Allocation: Displays the maximum number of users included within your subscription.
User Allocation: Displays the maximum number of users included within your subscription.
Example: 100 Users
Organizations requiring additional users may need to upgrade their plan or purchase additional capacity.
Payment Status
Displays the current financial standing of your subscription. Examples include: Paid Unpaid Pending Example:
Payment Status: Unpaid
If outstanding invoices exist, administrators should settle them promptly.
Billing Period
Displays the active subscription period. Example:
10/2/2025 – 11/1/2028
This information helps organizations track contract duration and renewal timelines.
Features Included in Your Subscription
Depending on your plan, Telvoip may include a range of communication and customer engagement features. Example features include:
IVR (Interactive Voice Response): Create automated call menus that route callers to the appropriate department or team.
IVR (Interactive Voice Response): Create automated call menus that route callers to the appropriate department or team.
Softphone: Allow users to make and receive calls directly through supported desktop or web-based interfaces.
Softphone: Allow users to make and receive calls directly through supported desktop or web-based interfaces.
Call Recording: Record customer conversations for quality assurance, training, and compliance purposes.
Call Recording: Record customer conversations for quality assurance, training, and compliance purposes.
Post-Call Surveys: Gather customer feedback immediately after interactions.
Post-Call Surveys: Gather customer feedback immediately after interactions.
Email Integrations: Connect Gmail and Outlook accounts to streamline customer communication workflows.
Email Integrations: Connect Gmail and Outlook accounts to streamline customer communication workflows.
Web Chat: Engage website visitors through real-time chat functionality.
Web Chat: Engage website visitors through real-time chat functionality.
Was this helpful?