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Release notes

Product changelog

A detailed product record for Telvoip teams: shipped platform improvements, routing changes, reporting upgrades, integration updates, and operational fixes.

11updates tracked
11product areas
2026.04.18April 18, 2026
April 18, 2026

Supervisor dashboards refresh faster under queue load

Reduced query weight and widget hydration time for queue insights, call activity, and live monitoring surfaces.

  • Improved first paint on queue insight cards.
  • Reduced dashboard stutter during concurrent supervisor sessions.
  • Stabilized refresh behavior for high-volume views.
April 11, 2026

WhatsApp API Calling rollout expanded to supported global regions

Voice interactions can now be handled inside the same Telvoip workspace used for messaging and ownership workflows.

  • Unified workspace handling for voice and messaging context.
  • Improved agent handoff continuity across channels.
  • Expanded supported-region availability for WhatsApp calling.
April 6, 2026

Agent Assist panel loads recent customer context in one stack

Recent notes, ticket history, and channel activity are now surfaced in a more compact context panel for faster reply preparation.

  • Combined recent interaction timeline.
  • Reduced tab switching during active support sessions.
  • Improved context ordering for faster scanning.
March 27, 2026

Added first-response and resolution-time widgets

New SLA widgets make it easier to review service performance without building custom report slices for every team review.

  • Dedicated widgets for first response time and resolution duration.
  • Clearer trend visibility across reporting periods.
  • Improved support for weekly SLA reviews.
March 13, 2026

Queue-level ownership rules and bulk reassignment controls

Team leads can adjust ticket ownership at scale and standardize routing behavior during busy shifts and escalations.

  • Bulk reassignment for selected ticket sets.
  • Queue-level ownership logic for lead-managed workflows.
  • Better handoff consistency during peak periods.
February 28, 2026

CRM sync retry visibility improved for admins

Retry states and sync outcomes are easier to inspect so stale contact records can be identified before they affect frontline workflows.

  • Clearer sync state labeling for admins.
  • More transparent retry outcomes.
  • Reduced delay in contact record reconciliation.
February 17, 2026

Outbound routing blocks are easier to configure and validate

Call flow builder updates reduce logic mistakes before outbound campaigns go live.

  • Simplified branch labels in outbound flows.
  • Cleaner routing configuration UX.
  • Faster validation before campaign launch.
February 5, 2026

Voice exports now include queue and agent breakdowns by default

Weekly reporting workflows now require less manual slicing for operations and leadership teams.

  • Queue and agent segmentation included in exports.
  • Improved readiness for weekly review packs.
  • More consistent reporting outputs across teams.
January 24, 2026

Unified call log now combines inbound and outbound activity

Supervisors can review interaction history in one timeline instead of switching between directional views.

  • Single timeline across inbound and outbound activity.
  • Faster QA and coaching review flow.
  • Improved scanability for live operations.
January 12, 2026

Mailbox ownership and state labels clarified

Open, pending, and resolved conversation states are now easier to distinguish across list and detail views.

  • Clearer ownership cues in mailbox views.
  • Improved state readability per thread.
  • Faster triage and assignment decisions.
December 18, 2025

Call log filtering responds faster under load

Search and filtering for call logs now return more reliably during escalations and investigation workflows.

  • Quicker response for filtered call logs.
  • Improved filter consistency under load.
  • Better support for escalation investigations.

On this page

April 18, 2026April 11, 2026April 6, 2026March 27, 2026March 13, 2026February 28, 2026February 17, 2026February 5, 2026January 24, 2026January 12, 2026December 18, 2025

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