Real-time agent assistance during phone calls
Support agents during calls with help based on trained business information.
AI Tools
AI designed to support agents, supervisors, and customers.
Telvoip AI supports engagement, surfaces context faster, automates repetitive work, and helps teams deliver more consistent service across chat and voice workflows.
Agent Assist • Customer-facing AI • Supervisor Insights • AI Voice Workflows
Agent Assist
Give agents faster context and better responses.
AI tools summarize, tag, and support quality workflows across chat and voice.
Context summarization
Summarize tickets, emails, chats, and notes so agents catch up instantly.
Smart reply suggestions
Provide AI-suggested responses in chat applications.
Call transcription
Generate AI transcriptions and summaries of call recordings.
Auto tagging
Auto tag calls and conversations with relevant keywords.
Sentiment analysis
Detect sentiment and priority across chat and voice interactions.
AI quality scoring
Auto score agent performance through AI-driven QA.
Agent dashboard
See how agents manage live work in one dashboard.
Visualize queues, customer history, and performance signals in one view.
Customer-facing AI
Use AI in chat with business-aware context.
AI works in chat applications with business-aware context so it can understand previous interactions and respond more clearly.
- Build AI for chat applications trained on business information.
- Use the context extractor to quickly understand previous interactions and respond accordingly.
- Hand conversations off to agents whenever the AI cannot proceed.
AI Supervisor
Supervise, coach, and surface risk with AI.
AI helps managers and frontline teams with live assistance, monitoring, coaching, and clearer opportunity signals.
Automatic customer flagging
Flag customers who need attention based on sentiment, history, and recurring complaints.
Coaching and growth support
Help teams coach agents, spot upsell opportunities, and score leads more consistently.
AI-first Call Center
Add AI voice and automation to your support operations.
AI voice, connected tools, and automated outreach support more autonomous handling of reminders and customer issues.
- AI voice for handling phone calls.
- Integration with client tools to solve customer issues without involving human agents.
- Automated calls for reminders such as due payments.
AI FAQ
Common questions about AI in the contact centre.
Short answers on how AI tools support agents, supervisors, and customers across voice and chat workflows.
AI tools summarise conversations, suggest responses, auto-tag interactions, and surface sentiment insights so agents work faster with better context.
Yes. AI can manage chat conversations using business-aware context, handle voice calls, and hand off to agents whenever it cannot resolve an issue.
Supervisors get real-time agent assistance flags, automatic customer flagging based on sentiment and history, and coaching tools that help spot upsell opportunities.
Yes. AI provides call transcription, summarisation, keyword monitoring, sentiment analysis, and automated quality scoring for voice interactions.
