Setting Up DID Numbers

This section displays two main categories: Available Numbers and Purchased Numbers. Available numbers can be selected and acquired for use, while purchased numbers are those already assigned to your account.

The DID Numbers section manages the phone numbers used within the system for inbound and outbound communication.

The DID Numbers section manages the phone numbers used within the system for inbound and outbound communication.

How to Use

Browse the Available Numbers list to select numbers that can be purchased and added to your system. To purchase a number, click the shopping cart icon beside the number. Once purchased, the numbers appear under Purchased Numbers, where they can be configured for use in call routing, campaigns, or queues.

Available Numbers

Available Numbers

Purchased Numbers

Purchased Numbers

Best Practices

Assign purchased numbers to the appropriate queues or campaigns. Monitor number usage to ensure efficient call handling. Maintain an organized list of active numbers for easier management.