How to Set Up a Tag Catalog
Tag Catalog allows administrators to organize and customize the tags used throughout the ticketing system. Tags help teams categorize tickets, improve reporting, and quickly identify different types of requests at a glance. You can update existing tags, such as Issue Resolution and POC Creation, by modifying their names or assigning new colors to better align with your support workflows.
Use the steps below to update tags in the Tag Catalog:
From the Admin Panel, click Tickets, then navigate to Tag Catalog.
Locate the tag you would like to modify from the list of existing tags, such as Issue Resolution or POC Creation. Click the Edit icon or select the tag to open its settings, update the details then clock “CREATE” to save your new settings.
To create a new tag, click NEW TAG, enter a descriptive Tag Name, and select a color from the color picker to help organize and visually categorize your tickets more effectively. Once complete, save your changes to make the new tag available throughout the ticketing system.
The changes will be reflected across the ticketing system wherever the tag is used.
Was this helpful?