Managing Phone Lines for Campaigns

Agents and supervisors can use the Live Console to monitor and manage the phone lines used for campaign dialing. It shows which lines are active and ensures that outbound calls can be made successfully.

Each outbound campaign uses specific lines to place calls. The Live Console displays the status of these lines, allowing administrators to verify that they are active and available for dialing.

How to Access

Open Campaign Manager and then select Live Console.

How to Use

1. View the list of available dialing lines.
2. Check their current status (active or inactive).
3. Monitor line usage during campaigns.

Best Practices

• Ensure lines are active before starting a campaign.
• Monitor line activity to prevent call failures.
• Use multiple lines for high-volume campaigns.