Guides for artificial intelligence & features — step-by-step instructions and best practices.

Maintaining consistent service quality across large volumes of customer interactions can be challenging. Traditional quality assurance (QA) processes often rely on manually reviewing a small percentage of calls, making it difficult to identify perfor

Guides

Best Practices for AI Analysis Contact Center Quality Assurance

Artificial Intelligence & Features

The Telvoip AI Analysis Tool helps businesses transform customer conversations into actionable insights.

Getting Started with the Telvoip AI Analysis Tool

The Telvoip AI Analysis Tool helps supervisors, quality assurance teams, and managers gain deeper visibility into customer interactions by automatically analyzing completed calls.

How to Access the AI Analysis Tool and Understand Call Insights

The Telvoip AI Analysis Tool does more than transcribe calls and evaluate sentiment. It also provides actionable recommendations and performance insights that help supervisors, quality assurance teams, and managers improve agent effectiveness over ti

How to Use Conversation Insights for Agent Coaching

Artificial Intelligence & Features help articles.

Guides for billing and payments — step-by-step instructions and best practices.

Regular invoice reviews help prevent service interruptions.

How to Manage Outstanding Balances on Telvoip

Billing and Payments

How to Pay a Pending Invoice on Telvoip

Telvoip supports usage-based voice services through minute balances. If your available minutes become low, additional minutes can be purchased at any time.

How to Purchase Additional Telvoip Call Minutes

The Telvoip AI Analysis Tool uses a credit-based billing model.

How to Top Up AI Analysis Credits

DID numbers provide dedicated inbound telephone numbers that allow customers to contact your organization directly. Depending on your subscription and usage, DID-related charges may include:

How to Track your DID Number Billing

The Telvoip Billing Center is designed to provide a seamless experience for managing subscriptions, call minutes, AI credits, DID services, invoices, and payments. However, there may be situations where payments are delayed, invoices remain pending, 

Troubleshooting Billing and Payment Issues

The Telvoip Billing Center provides a centralized location for managing subscriptions, purchasing usage-based services, monitoring account balances, reviewing invoices, and settling payments.

Understanding Telvoip Billing, Invoices, and Payments

Every chargeable activity within Telvoip generates an invoices that provides a detailed record of services purchased and payments due.

Understanding Telvoip Invoices and Payments

Guides for campaign management tools — step-by-step instructions and best practices.

How to Access Campaign Reports

Campaign Management Tools

On the “Assign Agent” tab, select the campaign you’re allocating to agents using the dropdown menu.

How to Add Agents to a Live Campaign

How to Manage Campaign Leads

The section is divided into two main components:

How to Update Your Campaign Settings

A campaign uses uploaded lead lists and assigns them to agents. The system then distributes calls to agents based on availability.

Setting Up Campaigns on Telvoip

Guides for dashboard & features — step-by-step instructions and best practices.

The Call Center connects agents to customers through the system’s webphone or integrated telephony service. Calls can be routed to available agents based on their availability status. Agents can view call logs, handle active calls, and track missed o

Accessing the Telvoip Call Center

Dashboard & Features

The Campaign Manager contains several key sections:

How to Set Up Telvoip Campaign Manager

Each outbound campaign uses specific lines to place calls. The Live Console displays the status of these lines, allowing administrators to verify that they are active and available for dialing.

Managing Phone Lines for Campaigns

The Telvoip Dashboard is the main overview screen you see after logging into your account. It provides a real-time summary of call activity, usage statistics, and performance indicators.

Navigating the Telvoip Dashboard

Guides for getting started and account management — step-by-step instructions and best practices.

Check your email inbox for the OTP, then copy and paste it into the login page to complete the process.

First Time Telvoip Account Set Up

Getting Started and Account Management

Telvoip is a cloud-based Voice over Internet Protocol (VoIP) communication platform designed to help businesses manage voice calls over the internet rather than traditional telephone networks.

Getting Started with Telvoip

Once you click this button, a booking calendar will open, allowing you to schedule a call with our Sales team. Each session lasts 45 minutes, and available time slots run from 9:00 AM to 3:45 PM.

How To Create a Telvoip Account

A new window will open, requiring you to swipe sideways to access the Admin Tools.

How to Manage Queues On Telvoip

The Call Center Admin panel controls how calls are distributed among agents. Administrators can create call queues, assign agents, monitor call performance, and manage system settings.

Navigating the Call Center Admin

This section displays two main categories: Available Numbers and Purchased Numbers. Available numbers can be selected and acquired for use, while purchased numbers are those already assigned to your account.

Setting Up DID Numbers

Getting Started and Account Management help articles.

Guides for omnichannel — step-by-step instructions and best practices.

WhatsApp Messaging on Telvoip allows businesses to communicate with customers through an official WhatsApp Business channel, manage conversations centrally, and respond efficiently using shared inbox features.

Setting Up WhatsApp Business On Telvoip (Business Setup Guide)

Omnichannel

Email on Telvoip allows businesses to send, receive, and manage emails from a shared inbox, ensuring faster response times and team collaboration.

How to Link your Email Account With Telvoip (Gmail )

The Telvoip omnichannel platform allows you to receive messages from all customer touchpoints, including Facebook messaging. In addition, it allows you to connect or disconnect facebook pages, and also authentication settings.

How to Connect a Facebook Page

Instagram Messaging on Telvoip allows businesses to manage Instagram Direct Messages (DMs) alongside other channels from one unified inbox.

Instagram Messaging - Business Setup Guide

To manage your emails, use the options in the sidebar under the “Compose” button. From here, you can access your Inbox, Sent messages, Drafts, Spam, and Trash, allowing you to manage all email activity from a single dashboard.

How to Use Telvoip Mail Merge

After integrating your email account with the Telvoip dashboard, you can now send and receive emails directly from the system. The email function can be used for customer communication, support responses, and campaign messaging.

Sending Your First Email On Telvoip

Guides for team collaboration tools — step-by-step instructions and best practices.

Team Chat offers real-time messaging, allowing agents to start conversations, reply to colleagues, and maintain ongoing discussions related to campaigns, leads, or customer interactions.

Customer Support Team Chat

Team Collaboration Tools

Agents can add notes during or after interactions. These notes are stored within the system and can be viewed by other authorized team members, ensuring continuity when handling customers or leads.